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Customer service

Do you wish to speak with a customer service agent by phone?

Please call +47 777 88 777.

Do you wish to speak with us face to face? Please visit us at one of our customer service centres.

You will find us here:

Tromsø:

Roald Amundsens Plass 1b

Tromsø

Monday - Friday

08:00 - 17:00 (8am - 5pm)

 

 

Harstad:
Harstad quay
 

Monday - Friday
08:00 - 16:30 (8am - 4.30pm)

 

 

Finnsnes:
Kunnskapsparken, level 3

Monday – Friday

08:30 - 15:00 (8.30am - 3pm)

 

Please note that the customer service centres will be closed on:

Wednesday 17 May (Norwegian Constitution Day)

Monday 25 May (Ascension Day)

Friday 26 May (only applies to sales office in Finnsnes)

Monday 5 June (Pentecost Monday)

 

Summer opening hours in Finnsnes in 2017:

15 May - 25 June (week 20-25) 

Monday - Friday: 09:00 - 14:30 (9am – 2.30pm)

26 June - 13 August (week 26 - 32)

Monday - Friday: 10:00 - 14:00 (10am – 2pm)

14 August – 14 September (week 33 - 37)

Monday - Friday: 09:00 - 14:30 (9am – 2.30pm)

17 July – 30 July (week 29 and 30)

Closed

 

You may purchase or top up travel cards (Tromskort) in the café at the Express boat terminal (not possible with requisitions) or on the bus/express boat. 

 

Ticket sales outlets

You may purchase or top up travel cards (Tromskort) at the following outlets: 

Please note that the initial purchase of Fylkesbillett (County ticket) and UngdomTotal (Youth total) must occur at one of our customer service centres as photos are required for these options. 

Tromsø 

  • Narvesen Stortorget - on Tromsø’s main square
  • Visit Tromsø (Tourist Information Office) - Kirkegata 2 (Prostneset, city terminal Tromsø)
  • WITO Kiosk -  Storgata 68
  • Narvesen UNN -  University Hospital of Northern Norway, Tromsø
  • MIX Kiosk -  UiT The Arctic University of Norway
  • MIX Kiosk -  AMFI Pyramiden shopping centre
  • Jekta Storsenter -  at the information desk
  • Narvesen K1, Langnes (by the Giæverbukta terminal)
  • Narvesen, Krokensenteret
  • Point Kiosk - Tromsø Airport Langnes (in the arrivals hall)

Finnsnes

  • Lund Kiosk - at the Port terminal in Finnsnes

Harstad

Our customer service centre at the Port terminal. You may also top up travel cards (Tromskort) or purchase a new travel card on the buses, express boats or ferries in South Troms.

Express boats

You may top up/purchase travel card (Tromskort) on board our express boats.

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