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Customer service

NB! Changes due to corona-virus situation

Customer service open in Tromsø from 27th of April.

Customer Service open in Harstad from 29th of April.

Normal opening hours. This may change on short notice.

Customer service in Finnsnes opens 2nd of June.

You may also contact us by phone or contact form at our Norwegian website.


Do you wish to speak with a customer service agent by phone?

Please call +47 777 88 777.

Do you wish to speak with us face to face? Please visit us at one of our customer service centres.

You will find us here:


Samuel Arnesens gate 5

Tromsø Havneterminal 2nd floor

Monday - Friday

09:00 - 16:30 (9am - 4.30pm)



Harstad quay

Monday - Friday
10:00 - 16:15 (10am - 4.15pm)



Kunnskapsparken, level 3

Monday, tuesday, thursdag and friday  10:00 - 14:30

Wednesday closed



Ticket sales outlets

You may purchase or top up travel cards (Tromskort) at the following outlets: 

Please note that the initial purchase of Fylkesbillett (County ticket) and UngdomTotal (Youth total) must occur at one of our customer service centres as photos are required for these options. 


  • Narvesen Stortorget - on Tromsø’s main square
  • WITO Kiosk -  Storgata 68
  • Narvesen UNN -  University Hospital of Northern Norway, Tromsø
  • MIX Kiosk -  UiT The Arctic University of Norway - closed til mid august!
  • Jekta Storsenter -  at the information desk
  • Narvesen K1, Langnes (by the Giæverbukta terminal)
  • Narvesen, Krokensenteret


  • Lund Kiosk - at the Port terminal in Finnsnes closed!


Our customer service centre at the Port terminal. You may also top up travel cards (Tromskort) or purchase a new travel card on the buses, express boats or ferries in South Troms.

Express boats

You may top up/purchase travel card (Tromskort) on board our express boats.

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