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Customer Service

Do you wish to speak with a customer service agent by phone?

Please call +47 777 88 777.

Opening hours: 

  • Monday-Friday 09.00am-04.30pm
  • Saturday 09.00am-05.00pm
  • Sunday 12.00pm- 06.00pm

Do you wish to speak with us face to face? Please visit us at one of our customer service centres.

You will find us here:


Samuel Arnesens gate 5

Tromsø Havneterminal 2nd floor

Monday - Friday

09:00 - 16:30 (9am - 4.30pm)



Harstad quay

Richard Kaarbøs gate 2

Monday - Friday
10:00 - 16:15 (10am - 4.15pm)



Kunnskapsparken, level 3

Bernhard Lunds vei 4

Monday, tuesday, thursdag and friday  10:00 - 14:30

Wednesday closed



Ticket Outlets

You may purchase or top up Travel Card (Tromskort) at the following outlets: 

Please note that the initial purchase Ungdom Total (Youth total) must occur at one of our customer service centres as photos are required for these options. 


  • Narvesen Stortorget - on Tromsø’s main square
  • WITO Kiosk -  Storgata 68
  • Narvesen UNN -  University Hospital of Northern Norway, Tromsø
  • MIX Kiosk -  UiT The Arctic University of Norway 
  • Jekta Storsenter -  at the information desk
  • Narvesen K1, Langnes (by the Giæverbukta terminal)
  • Narvesen, Krokensenteret


  • Lund Kiosk - at the Port terminal in Finnsnes closed!


Our customer service centre at the Port terminal. You may also top up Travel Card (Tromskort) or purchase a new travel card on the buses, express boats or ferries in South Troms.

Express ferries

You may top up/purchase our Travel Card (Tromskort) on board our express ferries.

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