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Covid-19: Guidelines for using public transport

Keep distance, be considerate and do not travel unless you have to.

Drivers and employees in public transport are doing everything we can to help stop the spread of Covid-19.

Our guidelines:

  • Do not travel if you are ill. If you are ill or suspect that you are ill, do not travel by public transport.

  • Is the trip necessary? Consider the necessity of completing the journey.

  • Use bicycle or other means of transport. Consider cycling, walking or using other means of transport instead of using public transport if possible.

  • Avoid rush hours. Try to postpone the journey to a time outside rush hour to reduce congestion on public transport, at stops, in ports, etc.

  • Good cough hygiene. Avoid coughing and sneezing in the direction of fellow passengers. If you have to cough or sneeze, you should do this in a disposable handkerchief or in the elbow hook.

  • Good hand hygiene. Make sure you maintain good hand hygiene before, during and after the trip. Pay extra attention to this when you have been in direct contact with common contact points, such as handles, signal buttons, armrests, etc.

  • Keep your distance. Try to keep a safe distance from other passengers, and avoid face-to-face contact. It is recommended to keep a distance of at least one meter to other fellow passengers on public transport. If you see that there is congestion on the means of transport you had planned to travel with, you should consider waiting until the next departure or postponing the journey further

  • Show consideration for other travelers. Be sure to show consideration for fellow passengers and other travelers, especially the elderly.

  • Do not board full buses. If you see that there is congestion on the means of transport you had planned to travel with, you should consider waiting until the next departure or postponing the journey further.

  • Wear a face mask if you arrive from "red" or "gray" countries: Everyone over the age of 12 who arrives in Norway and from a country which is eligable for entry quarantine, must wear a face mask during the journey by public transport from the airport, port or similar place of arrival to the quarantine site.

  • Let school children board the bus first. The Norwegian Institute of Public Health encourages adults who is not an essential worker to give way to school pupils on public transport.

  • Sit, avoid standing on the bus. To avoid congestion in the aisle, we recommend our passengers to find a free seat on the bus. If there are no available seats on board, a distance of one meter to other passengers is recommended. People can pass each other and be briefly in the same area (up to 15 minutes) without much risk of infection. The general recommendation of a meter distance can be deviated from for journeys lastingless than one hour.

Other measures

We try to limit physical contact between our customers and public transport employees.

  • We will not accept cash payments on board until further notice due limit the risk to passengers, drivers and crew.

  • The floors of the vehicle are labelled to indicate where you may stand.

  • Posters, info screens and PA announcements are in use to remind passengers about distancing rules and space limitations.

  • Cleaning has increased significantly.

 

From 28 September, the front door of the bus will be open to travelers with Travel Card or Bank Card

Front door on all buses in the Troms opens for boarding, but only for those who use travel cards or pay with a bank card (regional / district lines).

  • No cash payment on board.
  • Passengers are encouraged to avoid close contact with the bus driver on board.
  • Those who have the opportunity to buy a ticket in the Troms Billett app are still encouraged to do so.
  • Boarding only for passengers with travel card or bank card (region / district lines).
  • School students must now have school cards available when boarding and validate these on the card reader on board.
  • No disembarkation in front. Exit only through middle and back door.

What does opening the front door mean to you?

  • Have a travel card or bank card ready before boarding.
  • Validate you travel card on card reader or bank terminal. Do this quickly and at a good distance from the driver.
  • Avoid contact with drivers.
  • We recommend pre-purchased tickets in the Troms Billett app.
  • Do you use the Troms Billett app? Use middle door. Digital tickets must not be presented to the driver.

How many passengers are allowed on board our lines?

From 28 September, the front door of the bus will be open to travelers with a travel card.

The front door on all buses in the route area to Troms fylkestrafikk opens for boarding, but only for those who use travel cards or pay with a bank card (regional / district lines).

  • No cash payment on board
  • Passengers are encouraged to avoid close contact with the bus driver on board.
  • Those who have the opportunity to buy a ticket in the Troms Billett app are still encouraged to do so.
  • Boarding only for passengers with travel card or bank card (region / district).
  • School students must now have school cards available when boarding and read these on the card reader on board.
  • No disembarkation in front. Exit only through middle and back door.

What does opening the front door mean to you?

  • Have a travel card or bank card ready before boarding.
  • Read the card on a card reader or bank terminal. Do this quickly and at a good distance from the driver.
  • Avoid contact with drivers.
  • We recommend pre-purchased tickets in the Troms Ticket app.
  • Do you use the Troms Billett app? Use middle door. Tickets must not be presented to the driver.

How many passengers are allowed on board our lines?

From 17 August, we will return to autumn routes, which means more departures and increased capacity on our lines.

On city buses, we ask our passengers to fill up all available seats before using standing seats. Our travel advice to avoid congestion and the risk of infection is that at any one time there are never more than 20 standing passengers on city buses, and 10 on district buses. This means that we want a maximum of 70 percent passengers on our buses. On our regional buses line 100-160 there are no standing places. Regional buses with travel time of more than one hour will also have reduced capacity to 70 percent. This applies to lines 100, 105, 150 and 160.

Passenger restrictions on express ferries with travel time over one hour

From 15 October at 1 pm, all express ferries with travel time over one hour will have a capacity of 70 percent. This applies to the following lines:

Line 2 Tromsø - Finnsnes - Brøstadbotn - Engenes - Harstad

Line 3 Tromsø - Skjervøy

Line 4 Tromsø - Vikran - Tennskjer - Lysnes

Line 6 Harstad - Bjarkøystedene - Sør-Senja

Line 9 Skjervøy - Kvenangen - Skjervøy - Vorterøy

Where can you see if the bus is full?

By using tromsreise.no you can now see if there is free capacity on your bus. Select your line in the menu on the left of the website, then you will see exactly how many passengers are on board in real time. If the capacity exceeds 70 percent, please wait for the next bus.

Route information can be found in our travel planner

Travelers are encouraged to use the travel planner on tromskortet.no or the Troms Reise app for updated route information in real time.

How to pay in public transport?

Tickets can be purchased in the Troms Ticket app. It can be downloaded here.
From 1 July, it is possible to pay by SMS on a bus in Troms. Read more about this here.

Bus:
No cash payment on board.

Express ferry and ferry:

  • It will no longer be possible to pay with cash on a express ferry or ferry.
  • You can pay contactlessly with a travel card or with a bank card up to NOK 500 on all our fast boat lines and ferry connections.
  • Our travel card Tromskortet can be validated as normal from 28 September.
  • Here you can read more about how to buy a ticket.

What infection control measures do we have on board?

  • Continued enhanced cleaning.
  • We work actively to limit situations where customers and public transport employees must have close contact. The most important thing is to reduce the risk of infection.
  • Persons who are ill or in quarantine must under no circumstances travel by public transport.

Infection control measures for Bus:

  • Use the entrance at the front only to read travel cards or pay with a bank card (regional / district lines).
  • Use the middle entrance when getting on and off. No disembarkation in front.
  • Sit shoulder to shoulder. Avoid standing, face to face.
  • Tickets purchased with Troms Billett must not be presented to the driver on boarding.

How to get in touch with us?

All inquiries to Troms fylkestrafikk can be made via our contact form or on tel. 177/777 88 777. 

Otherwise, we recommend passengers to follow messages via our real-time system or information at www.tromskortet.no.

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